Thom Linford - AI and Automation Leader, AGL Energy

In this interview, I chat with Thom Linford about his experience helping AGL to improve customer experience through AI chatbots.

We cover:

  • How to decide if an AI project is worthwhile

  • The key to success long term is building trust

  • Addressing preconceived ideas about AI

  • Getting stakeholders on board, and the importance of listening

  • The importance of a diverse team

  • The value of partnering with startups